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www.acguyoftampa.com
727-286-3170

Free Lift Kit with Install! OR 10% Off to Lift Existing Unit

We're offering free lift kits with all new installations OR 10% off a lift kit for existing equipment. Keep your home prepared and your unit safe from flooding.

Terms apply. Cannot be combined with other offers. Offer expires 12/31/2024

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4.7 598 Reviews

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Nancy Flowers, Yesterday

Dan went out of his way and was very kind to me. I am very happy

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The A/C Guy of Tampa Bay Inc.

4.7 598 Reviews

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Nancy Flowers, Yesterday

Dan went out of his way and was very kind to me. I am very happy

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Tony Pedone, This week

This review will cover both new installation and repair services. In 2017 a new heat pump and air handler was installed into my home. From the sales call to final install, it couldn't have gone better. It would have been a 5 star review had I written one. My issue comes on the repair side. From new, I paid a monthly fee for a maintenance plan with perks. Two events. First, about September 2022 the unit stopped cooling (a refrigerant leak). This was labor day. A technician came out and spent about 15 minutes probing. First around the heat pump (but didn't remove any panels to access interior components) and then the air handler in which he did remove one panel. While in the air handler his cell phone rang and said he had to go to another call. He reinstalled the panel, told me that another technician would be out the next day. I asked if he could put some charge in the system to get me through the night and he did. Next day I leave work to meet the technician and he found the leak in about 10 minutes. Outside copper feed line near the unit coming from the home, a small crack. Easy to find and fix. Except he wouldn't fix it. Said he had another call and someone would be there the next day. I leave work again. The leak was brazed, vacuumed down system, recharged and fixed. I lost 2 partial days work over 3 days and was charged just over $1000. I thought that was unreasonable but didn't complain. Second event, October 2024. No cooling and outside unit not running. Have a 10 year parts/labor warranty on the unit from new. Have to use an extended warranty authorized dealer in case of a covered failure. So, better the devil I know, sort of speak. Technicians came out (they were good) and diagnosed the failed component. Turns out it is a component that was added at new install. Technicians said this is their practice. Helps protect the control circuit card, I was told. Not covered under warranty. Cost for 15 minutes of setup, diagnosing and new part? Over $600. The control circuit card would have been under warranty had it been failed. To say I was angry is understated. I'm not the only one in the house and the crew was there so of course I had the part swapped. That took 5 minutes. Later that night I decided to look up the cost of the part. $50. I know there are overhead expenses to cover. But $600? I filed a complaint with the BBB. Asked for a refund of $400 or a counter by the company. The company was great in that they responded right away. They offered $200 which I accepted. They were cordial in their response, understood where I was coming from and shed transparency on what overhead they incur in their business. And said they would look at adding that transparency going forward. We know all AC companies lack that transparency because everyone I talk to seems to have a similar experience. For all this I would give a 2.5 to 3 star rating but since the response to my complaint was well handled I feel they deserve at least a 4. I still believe they are better than most other companies out there.

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Melinie Nilson, This week

Great and fast service. Really appreciate all their hard work. Antonio was very helpful and has great customer service.

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Debbie Bir, Last week

Service man professional, courteous and helpful.

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the.disabled.disciple Eric Cullens, Last week

Mauricio came out and did my yearly service this afternoon. He did a thorough job and then try an up charge or rip me off. He gave me an honest assessment of things that may need to be done in the future. He was very professional and easy to earn a five star review.

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Miah Bouji, Last week

Hector and Marco were so professional they were so fast working inside the house I barely noticed they were here. Amazing job both times they came out & very courteous!

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Bill Sanders, This month

Dan was great. He answered all my questions and provided valuable insights. His quote was also reasonable.

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Surly Rob, Last month

Amazing service! I am lucky to have chosen The AC Guy of Tampa Bay Inc!!

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Mathew M, Last month

very professional and clean installation.

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Dawn Tuomi, Last month

I was pleasantly surprised by the attention to detail in getting the job done correctly. I would recommend them to anyone

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Free Flood Inspection! If Your Home Was Flooded, We'll Inspect Your A/C System for Damage for FREE. View Details

Free Flood Inspection!

We're standing with our community in Tampa, and we're here to support you and your community in any way we can. That's why we're offering free flood inspections to all customers; we'll inspect your A/C system for free to assess any damage. Call today!

Terms apply.

Offer expires 12/31/2024

727-286-3170

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Free Lift Kit with Install! OR 10% Off to Lift Existing Unit

The A/C Guy of Tampa Bay Inc.

Free Flood Inspection!

Serving Pinellas, Pasco, and Hillsborough Counties

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